Last updated: July 8, 2025
At Attunement Psychotherapy Centre, located in Oakville, Ontario, we are committed to protecting the privacy, confidentiality, and security of all personal information and personal health information (“PHI”) we handle. This includes information collected through our website (attunementcentre.ca), therapy sessions, workshops, or any other interaction—whether in person, by phone, email, telehealth, or social media.
We follow all applicable laws, including the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the College of Registered Psychotherapists of Ontario (CRPO) Standards of Practice.
• Personal Information (PI): Details that identify you, such as your name, address, phone number, email, date of birth, IP address, or payment information.
• Personal Health Information (PHI): Health-related details connected to your care, such as health history, care plans, therapy notes, or assessment results.
• Health Information Custodian (HIC): Under PHIPA, Attunement Psychotherapy Centre and its regulated health professionals are HICs responsible for safeguarding PHI.
| Category | Examples | Lawful Basis* |
|---|---|---|
| Contact Identity Data | Name, address, phone, email, emergency contact | Consent; contract performance |
| Clinical Health Data | Intake forms, therapy notes, assessments, treatment plans | Consent; health-care provision; legal obligation |
| Payment Insurance Data | Credit card info, insurance claims, receipts | Contract performance; legal obligation |
| Technical Data | IP address, browser type, pages visited, cookies | Legitimate interest (site security improvement) |
| Marketing Preferences | Newsletter opt-ins, workshop interest | Consent or legitimate interest |
* Lawful basis refers to permissions granted under PHIPA, PIPEDA, or common law.
• Directly from you: Forms, calls, emails, or during sessions.
• Through our secure health record system (Jane): Scheduling, documentation, billing, and telehealth.
• Automatically: Cookies and analytics tools when using our website.
• From third parties: Only with your consent or as required by law (e.g., insurance, referrals).
We use PI and PHI to:
• Provide psychotherapy and related health services.
• Coordinate and monitor your care.
• Schedule appointments and send reminders.
• Process payments and issue receipts.
• Maintain clinical and financial records in line with PHIPA and CRPO.
• Conduct internal quality assurance.
• Improve our website and online tools.
• Share educational content or invitations with your consent.
You may withdraw consent for any non-essential use at any time without affecting your therapy.
Your information is confidential, except when disclosure is required by law, such as:
• Risk of harm to yourself or others.
• Suspected harm or neglect of a child or vulnerable person.
• Court orders or subpoenas.
• Reporting professional misconduct of a regulated health provider.
In such cases, we share only the minimum necessary information.
We offer secure video sessions through Jane and may use email or SMS for scheduling. While we use encryption and security measures, electronic communication carries some inherent risks, which you accept by choosing these services.
Our site uses first-party cookies and Google Analytics to understand usage and improve content. You may disable cookies, but some features may not work as intended.
We keep clinical records for at least 10 years from your last appointment (or from your 18th birthday if you were a minor), as required by law. After this period, records are securely destroyed or anonymized.
• Encrypted Canadian servers (Jane).
• Locked storage for paper files.
• Role-based access control.
• Regular privacy and security audits.
• We do not intentionally store PHI outside Canada; if a service provider processes data abroad, equivalent protections will be ensured.
We work with trusted providers (e.g., Jane, payment processors, IT support, legal counsel) who are bound by confidentiality agreements. We never sell or rent your information.
• Access your records.
• Request corrections.
• Withdraw consent for non-essential uses.
• Receive a record of disclosures.
• File a complaint if your privacy rights are violated.
We respond to written requests within 30 days.
If under 16 and capable of making decisions, we will seek your consent; otherwise, a parent/guardian must consent.
We only send promotional or educational materials if you have opted in. You may unsubscribe at any time.
Our site may link to other websites not operated by us. We are not responsible for their privacy practices.
Privacy Officer
Attunement Psychotherapy Centre
3075 Hospital Gate, Suite 218, Oakville, ON L6M 1M1
📞 (647) 905-0579
📧 info@attunementcentre.ca
If you are unsatisfied with our response, you may contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or www.ipc.on.ca.
We may update this policy from time to time. Changes will be posted on this page with an updated date, and material changes will also be communicated via email or site notice.